Job Description

Technology (Desktop Support) Coordinator

Department:Administration (Staff)
Office:BASIS Tucson Primary
Location:Tucson, AZ

BASIS Tucson Primary is seeking qualified candidates for a Technology (Desktop Support) Coordinator for the 2017/2018 school year!

The Technology (Desktop Support) Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.

Primary Responsibilities:

Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets, and smartphones

Imaging computers utilizing PXE boot

Office 365 Administration

Outlook and Lync 2013 configuration

Maintains system processes related to file and system backups

Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)

Maintain Active Directory user and computer accounts

Maintains computer and mobile device updates/patches

Maintains telephony equipment including VoIP and analog services

Recommends hardware, software and consumables for purchase

Maintain updated and accurate inventory lists

Maintain and create documentation of IT processes

Key Competencies:

Knowledge and understanding of BASIS.ed organization

Attention to detail and strong organization and communication skills

Excellent customer service skills

Analytical with strong problem solving skills

Strong project management skills

Ability to interpret a variety of instructions in written or verbal form

Education and Experience Requirements

Minimum Qualifications:

Technical or Associates degree; experience can be considered in place of degree

1-2 years in an IT Help Desk environment

Preferred Qualifications:

Knowledge of SharePoint 2013, System Center 2012, Microsoft Dynamics and a basic understanding of IP Routing

Additional Job Information:

Benefits and Salary: Salary for this position is competitive and dependent on education and experience. BASIS.ed offers a comprehensive benefits package.

BASIS (collectively, BASIS Educational Group, Inc. d/b/a BASIS.ed, BASIS Schools, Inc., BDC, A Public Charter School, Inc., BTX Schools, Inc., BASIS Independent Schools, LLC, and any other entity managed by BASIS.ed), is an Equal Opportunity Employer. All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, age, national origin, sexual orientation, disability or any other classification protected by law. BASIS expressly prohibits any form of unlawful employee or student harassment. For additional information, please visit our Careers website at http://jobs.basised.com.

Important Notes

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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