Job Description

Technology (Desktop Support) Coordinator - China

Department:Administration (Staff)
Office:BASIS International Shenzhen
Location:Nanshan District, Shenzhen

The Technology (Desktop Support) Coordinator’s primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.

PRIMARY RESPONSIBILITIES: 

  • Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
  • Imaging computers utilizing PXE boot
  • Office 365 Administration
  • Outlook and Lync 2013 configuration
  • Maintains system processes related to file and system backups
  • Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
  • Maintain Active Directory user and computer accounts
  • Maintains computer and mobile device updates/patches
  • Maintain telephony equipment including VOIP and analog services
  • Recommends hardware, software and consumables for purchase.
  • Maintain updated and accurate inventory lists
  • Maintain and create documentation of IT processes

KEY COMPETENCIES  

  • Knowledge and understanding of BASIS organization
  • Attention to detail and strong organization and communication skills.
  • Excellent customer service skills
  • Analytical with strong problem solving skills
  • Strong project management skills
  • Ability to interpret a variety of instructions in written or verbal form

EDUCATION AND EXPERIENCE REQUIREMENTS 

Required:  

  • Ability to speak Mandarin
  • Technical or Associates degree; experience can be considered in place of degree
  • 1-2 years in an IT Help Desk environment

Preferred: 

  • Knowledge of SharePoint 2013
  • Knowledge of System Center 2012
  • Knowledge of Microsoft Dynamics
  • Basic understanding of IP routing

Additional Job Information: 

Benefits and Salary: Pay for this position is competitive and dependent on education and experience. BASIS offers a comprehensive benefits package.

BASIS (collectively, BASIS.ed and BASIS Independent Schools), is an Equal Opportunity Employer. All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, age, national origin, sexual orientation, disability or any other classification protected by law. BASIS expressly prohibits any form of unlawful employee or student harassment. For additional information, please visit our Careers website at http://jobs.basised.com

Important Notes

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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