Job Description

Application Support Specialist Internship

Department:IT
Office:BASIS.ed Scottsdale Office
Location:Scottsdale, AZ

BASIS.ed is seeking qualified candidates for an Application Support Specialist Internship! 

Primary Responsibilities 

  • Provide helpdesk support and resolve problems to the end user's satisfaction. Responding to requests for technical assistance in person, via telephone or electronically.
  • Support multiple applications to include PowerSchool, Gradecam, SharePoint and various home grown systems.
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk service ticket or communication system process.
  • Diagnose and resolve technical hardware and software issues.
  • Advise users on appropriate action and ensure research questions using available information resources.
  • Escalate issue to proper team and follow up on all issues
  • Creating guides and manuals for the various systems
  • Providing ongoing training for end users
  • Managing systems integration
  • Beta testing new system features
  • Data entry and data cleaning
  • Miscellaneous tasks as assigned

Qualifications: 

  • Minimum of 1 year IT experience.
  • Ability to learn and master new systems
  • Strong commitment to customer service (e.g. responsive to emails, phone calls, proactive in providing feedback and maintaining communications with school managers, staff and teachers)
  • High degree of flexibility, self-motivation and drive
  • Ability to work in a highly functioning team environment
  • Expert multi-task management, resource management and interpersonal skills
  • Possess excellent interpersonal, organizational and communication skills, positive attitude and high level of initiative
  • Detail oriented
  • Commitment to the BASIS.ed culture and model

Additional Job Information:

Benefits and Salary: Salary for this position is competitive and dependent on education and experience. BASIS.ed offers a comprehensive benefits package.

Note: BASIS (collectively, BASIS.ed, BASIS Schools, Inc., BDC, A Public Charter School, Inc., BTX Schools, Inc., BASIS Independent Schools, LLC, BASIS Global LLC, and BASIS Educational Ventures, LLC), is an Equal Opportunity Employer.  All qualified applicants for employment are recruited, hired and assigned without discrimination on the basis of actual or perceived race, color, religion, sex, sexual orientation, gender identity and expression, marital or familial status, age, national origin, ancestry, disability, genetic information, military/veteran status or any other classification protected by law.  BASIS expressly prohibits any form of unlawful employee or student harassment.  For additional information, please visit our Careers website at http://jobs.basised.com.

Important Notes

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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